TERMS OF SERVICE

Last updated: September 10, 2026

OVERVIEW

This website is operated by KIMLUD. Throughout the site, the terms “we,” “us,” and “our” refer to KIMLUD.

KIMLUD operates this website and online store, including the information, content, products, features, tools, and services made available through the website (collectively, the “Services”).

By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms of Service (“Terms”), together with any policies referenced or linked from these Terms, including our Privacy Policy, Shipping Policy, and Refund/Returns Policy.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, you should not use the website or place an order.

We may update these Terms from time to time. Any updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after an updated version is posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Our store is powered by Shopify, which provides the e-commerce platform through which we offer our products and Services.

1. ELIGIBILITY AND USE OF THE WEBSITE

You may use our website only for lawful purposes and in accordance with these Terms.

By using the website, you represent that:

• You are legally capable of entering into a binding agreement under the laws applicable to you; and
• The information you provide to us is accurate and complete.

If you are under the legal age required to enter into a purchase contract in your jurisdiction, you may use the website only with the involvement and authorization of a parent or legal guardian where permitted by law.

You must not use our website or Services for any unlawful, fraudulent, abusive, or unauthorized purpose.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colors, materials, dimensions, and other information displayed on our website are accurate.

However, colors may appear differently depending on your device, screen, browser, lighting, or other technical factors.

Product availability may vary according to destination, market, inventory, fulfillment location, and applicable restrictions.

We reserve the right, subject to applicable law, to:

• Limit quantities available for purchase;
• Discontinue products;
• Correct errors in product information or pricing;
• Restrict sales to particular destinations;
• Decline orders where a product cannot legally or practically be supplied; and
• Update product descriptions and availability.

Nothing in these Terms limits any mandatory consumer rights you may have under applicable law.

Natural Materials

Certain products may contain natural materials such as leather, suede, natural stone, shells, pearls, semi-precious stones, or other natural or organic materials.

Natural materials may vary in color, texture, grain, pattern, markings, size, or finish. Such variations may be inherent characteristics of the material and do not necessarily constitute a defect.

This provision does not exclude or limit any legal rights you may have if a product is defective, materially different from its description, or otherwise fails to conform to applicable legal requirements.

3. PRICES, CURRENCY, TAXES, AND AVAILABILITY

Prices displayed on the website are based on the market and destination selected or determined for your shopping session.

Prices, product availability, currency, taxes, and shipping options may vary by destination.

Prices shown at checkout are the prices applicable to the order, subject to our acceptance of the order and correction of obvious errors.

Unless otherwise stated at checkout:

• Applicable sales taxes, VAT, GST, or similar taxes may be added as required by law;
• Shipping charges may apply; and
• Customs duties, import taxes, and other destination-country charges may apply to international shipments.

Where duties and taxes are collected at checkout, the checkout information will indicate this where applicable.

For further information, please see our Shipping Policy.

4. ORDERS AND ORDER ACCEPTANCE

When you place an order, you are making an offer to purchase the products selected in your order.

After placing an order, you may receive an order confirmation acknowledging receipt of your order. Receipt of an order confirmation does not necessarily mean that the order has been accepted.

We may refuse or cancel an order where permitted by law, including where:

• A product is unavailable;
• There is an obvious pricing or product-information error;
• We are unable to ship to the selected destination;
• We reasonably suspect fraud or unauthorized activity;
• The order appears to be placed for unauthorized resale or other prohibited purposes; or
• Other legitimate operational or legal reasons apply.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order or affected products, subject to applicable law.

5. PAYMENT

Payment is required at checkout unless another payment arrangement is expressly offered.

We may accept payment methods displayed at checkout, which may include credit or debit cards, PayPal, and other payment methods supported by our payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment information is processed through authorized payment providers and payment platforms. We do not intentionally store complete payment-card details on our own servers where payment processing is handled by third-party payment providers.

Payment processing is also subject to the applicable terms and privacy practices of the relevant payment provider.

6. FRAUD PREVENTION AND ORDER VERIFICATION

To protect our customers and our business, orders may be subject to automated or manual fraud-prevention and security checks.

Where appropriate and permitted by law, we may request additional information or verification before processing an order.

We may cancel or decline an order where we reasonably believe that it is fraudulent, unauthorized, unlawful, or otherwise presents a security or payment risk.

Nothing in this section limits any rights you may have under applicable payment-services or consumer-protection laws.

7. CUSTOMER ACCOUNTS

Where account functionality is available, you may create and access a customer account.

Your account may allow you to:

• View order history;
• Track shipments;
• Manage account information;
• Manage addresses and preferences; and
• Manage available communication or marketing preferences.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account, except where applicable law provides otherwise.

If you believe your account has been accessed without authorization, please contact us promptly.

8. SHIPPING AND DELIVERY

We ship to eligible destinations as described in our Shipping Policy.

Shipping methods, costs, processing times, and estimated delivery times may vary by destination and product.

Estimated delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Orders may be fulfilled from different locations and may be shipped in separate packages. Third-party fulfillment providers or suppliers may be used where appropriate.

For complete information regarding shipping, customs, delivery issues, and tracking, please review our Shipping Policy.

Nothing in these Terms excludes any mandatory delivery rights applicable to consumers under the law of their country of residence.

9. RETURNS, REFUNDS, AND WITHDRAWAL RIGHTS

Returns and refunds are governed by our Refund/Returns Policy.

Nothing in our Refund/Returns Policy or these Terms is intended to remove or reduce mandatory consumer rights.

European Economic Area and Other Applicable Jurisdictions

Where applicable, consumers have statutory rights of withdrawal for online purchases, including applicable withdrawal periods for goods, subject to legal exceptions.

Consumers may also have statutory rights relating to defective or non-conforming products, including applicable legal guarantee rights.

Our policies cannot override mandatory rights granted to consumers by applicable law.

Please review our Refund/Returns Policy for the procedure applicable to your order.

10. MARKETING COMMUNICATIONS

Where permitted by applicable law, KIMLUD may use customer contact information to send promotional communications about KIMLUD, including information about:

• New arrivals and new products;
• Promotional offers;
• Discount codes;
• Special offers; and
• Other updates relating to the KIMLUD store.

Where consent is required by applicable law, we will obtain the appropriate consent before sending marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in the relevant communication.

Where SMS/text marketing is offered, we will request the applicable consent before sending promotional SMS/text messages. Additional messaging terms may apply, including opt-in, message frequency, carrier charges, and opt-out instructions.

You may contact us at any time to update your marketing preferences.

Transactional communications relating to your orders, account, security, or other requested Services may still be sent where necessary to provide those Services.

Our processing of personal information for marketing and other purposes is described in our Privacy Policy.

11. PERSONAL INFORMATION AND PRIVACY

Your use of our website and the submission of personal information are governed by our Privacy Policy.

Our Privacy Policy explains:

• What personal information we collect;
• How we use personal information;
• How Shopify and other service providers may process information;
• How cookies and similar technologies are used;
• How marketing communications are handled;
• Your privacy rights and choices; and
• How to contact us regarding privacy matters.

Please review our Privacy Policy before using the Services.

12. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, analytics technologies, and similar technologies to operate the website, remember preferences, maintain shopping-cart and checkout functionality, measure performance, improve the shopping experience, and, where permitted, support advertising and marketing.

Where required by applicable law, non-essential cookies and similar technologies will be subject to the applicable consent mechanism.

You may manage available cookie preferences through our cookie consent tools and/or your browser settings.

Additional information about our use of cookies and similar technologies is provided in the Cookies section of our Privacy Policy.

13. THIRD-PARTY SERVICES AND LINKS

Our Services may use or provide access to third-party services, applications, payment providers, analytics services, advertising platforms, fulfillment providers, shipping carriers, social-media services, and other third-party tools.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for the independent practices, content, availability, or policies of third-party websites or services, except to the extent required by applicable law.

14. USER CONTENT, REVIEWS, AND FEEDBACK

If you submit reviews, comments, photographs, feedback, suggestions, or other content to us, you remain responsible for that content.

You represent that you have the necessary rights to submit the content and that it does not violate applicable law or the rights of another person.

Where you provide content to us for publication or promotional purposes, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for the purposes for which you provided it, subject to applicable law and our Privacy Policy.

We may remove or decline to publish content that violates these Terms, applicable law, or our content standards.

We are not obligated to publish or retain user-generated content.

15. PROHIBITED USES

You must not use the website or Services:

• For unlawful, fraudulent, or unauthorized purposes;
• To violate applicable laws or regulations;
• To infringe intellectual-property or other rights;
• To interfere with the operation or security of the website;
• To introduce malware, viruses, or other harmful code;
• To attempt unauthorized access to systems or accounts;
• To collect personal information from other users without authorization;
• To scrape, crawl, harvest, or systematically extract website data without our permission;
• To impersonate another person or provide misleading information;
• To interfere with another customer's use of the Services; or
• For any other purpose prohibited by these Terms or applicable law.

We may restrict or suspend access where reasonably necessary to protect the website, our customers, our business, or third parties, subject to applicable law.

16. INTELLECTUAL PROPERTY

The website and its contents, including text, graphics, photographs, logos, product descriptions, designs, trademarks, and other materials, are owned by KIMLUD or its licensors unless otherwise indicated.

You may use the website and its content only for personal, non-commercial purposes in connection with shopping through KIMLUD.

You may not reproduce, distribute, modify, copy, publicly display, commercially exploit, or otherwise use our content without our prior written permission, except where permitted by law.

17. ERRORS AND CORRECTIONS

Despite our efforts to maintain accurate information, the website may occasionally contain typographical errors, inaccuracies, omissions, pricing errors, or outdated information.

Where permitted by law, we reserve the right to correct such errors and update information.

If an obvious error materially affects an order you have placed, we may contact you regarding the available options, including cancellation and refund where appropriate.

Nothing in this section limits your statutory consumer rights.

18. SERVICE AVAILABILITY

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, technical problems, security issues, third-party service interruptions, or circumstances beyond our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

19. LIABILITY

To the maximum extent permitted by applicable law, KIMLUD will not be responsible for indirect or consequential losses arising from use of the website or Services.

Our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including applicable statutory consumer rights, liability for fraud or fraudulent misrepresentation, or other liability that cannot lawfully be excluded.

For consumers, nothing in these Terms is intended to limit mandatory rights or remedies available under the laws applicable to the purchase.

20. INDEMNIFICATION

Where permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent that applicable consumer law prohibits such an obligation.

21. TERMINATION OR SUSPENSION

We may suspend or restrict access to the website where reasonably necessary because of security concerns, suspected fraud, unlawful activity, abuse of the Services, or violation of these Terms.

Where applicable, termination or suspension will not affect rights or obligations that arose before the suspension or termination.

Consumer purchase rights and statutory remedies remain unaffected.

22. GOVERNING LAW AND CONSUMER JURISDICTION

These Terms are governed by the laws of France, subject to any mandatory consumer-protection provisions that apply in your country of residence.

If you are a consumer residing in the European Union or another jurisdiction that provides mandatory rules concerning jurisdiction or consumer protection, those mandatory rights remain applicable.

Nothing in these Terms prevents you from bringing a claim before a court that has jurisdiction under mandatory applicable law.

23. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid or unenforceable provision will be interpreted or replaced to the extent necessary to give effect to its intended purpose while complying with applicable law.

24. ENTIRE AGREEMENT

These Terms, together with the policies and documents expressly incorporated into them, constitute the agreement governing your use of our website and your purchases from KIMLUD.

If there is a conflict between these Terms and a mandatory consumer right or applicable law, the mandatory law or consumer right will prevail.

25. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

26. CONTACT INFORMATION

If you have questions about these Terms, your order, or our Services, please contact us:

KIMLUD
Email: support@kimlud.com
Phone: +33 06 52 89 85 56
Contact: https://www.kimlud.com/pages/contact-us-customer-service
Live Chat: www.kimlud.com/?chat

Business Hours:
Monday–Friday: 9:00 AM–6:00 PM CET

KIMLUD is based in France and serves customers internationally.

27. RELATED POLICIES

The following policies provide additional information relating to your use of KIMLUD:

• Privacy Policy, including information about cookies and similar technologies;
• Shipping Policy;
• Refund/Returns Policy; and
• Any applicable Messaging Terms and Messaging Privacy Policy.

These policies may be updated from time to time and should be read together with these Terms.

This is the version I would use as the clean master copy. I deliberately did not add a separate cookie-policy page, a private address, or unnecessary business-identifying information.