Privacy policy

KIMLUD PRIVACY POLICY Last updated: April 19, 2026

KIMLUD operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). KIMLUD is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

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1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories:

• Contact details — name, address, billing/shipping address, phone number, and email address.
• Financial information — credit/debit card numbers, payment card information, transaction details, and payment confirmation.
• Account information — username, password, security questions, preferences and settings.
• Transaction information — items you view, add to cart, wishlist, purchase, return, exchange or cancel, and past transactions.
• Communications — information you include when contacting us, such as customer support inquiries.
• Device information — device type, browser, network connection, IP address, and unique identifiers.
• Usage information — how and when you interact with or navigate the Services.

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2. PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

• Directly from you — when you create an account, use the Services, or communicate with us.
• Automatically — from your device via cookies and similar technologies when you use our Services.
• Service providers — third parties who collect or process your personal information on our behalf.
• Partners and other third parties — as permitted by applicable law.

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3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files placed on your device that help us operate and improve the Services, remember your preferences, and serve relevant advertising.

You may control cookies through your browser settings and through our cookie consent banner on our website. Note that disabling certain cookies may affect the functionality of the Services.

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4. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

• Provide, Tailor, and Improve the Services — to process payments, fulfill orders, manage your account, arrange shipping, handle returns, and create a personalized shopping experience.
• Marketing and Advertising — to send promotional communications by email, text, or post, and to show relevant online advertisements based on your activity.
• Security and Fraud Prevention — to authenticate your account, detect fraudulent or malicious activity, and secure our Services.
• Communicating with You — to provide customer support and maintain our business relationship.
• Legal Reasons — to comply with applicable law, respond to legal process, and enforce our terms and policies.

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5. LEGAL BASIS FOR PROCESSING (EEA, UK & France)

If you reside in the EEA, UK, or France, we process your personal information on the following legal bases:

• Performance of a contract — to fulfill orders, process payments, and provide the Services you requested.
• Legitimate interests — to improve our Services, prevent fraud, ensure security, and conduct marketing where your interests do not override ours.
• Consent — where you have given explicit consent, such as for marketing or non-essential cookies. You may withdraw consent at any time.
• Legal obligation — where processing is necessary to comply with applicable laws and regulations.

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6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

• Service providers — Shopify, vendors, and third parties performing services on our behalf (e.g. payment processing, data analytics, fulfillment, cloud storage).
• Business and marketing partners — including advertising networks, analytics providers, and social media platforms. You may opt out of targeted advertising here.
• At your direction — when you request or consent to disclosure, such as for shipping or social media integrations.
• Corporate affiliates — within our corporate group.
• Legal and business transactions — in connection with a merger, bankruptcy, legal obligation, or to protect our rights and the rights of our users.

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7. RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be shared with Shopify and third parties located in countries other than where you reside.

We use certain Shopify enhanced features that incorporate data from your interactions with our store and other merchants. In these circumstances, Shopify is responsible for processing your personal information for those purposes.

To learn more about how Shopify uses your data and to exercise your rights, visit:

• https://www.shopify.com/legal/privacy
  Shopify Consumer Privacy Policy
• https://www.shopify.com/legal/privacy/app-users
  Shopify Privacy Portal

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8. THIRD PARTY WEBSITES AND LINKS

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. We recommend reviewing their privacy policies before providing any personal information. Our inclusion of such links does not imply endorsement.

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9. CHILDREN'S DATA

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with their personal information, please contact us at privacy@kimlud.com to request deletion.

As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" personal information of individuals under 16 years of age.

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10. SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable measures to protect your personal information, but no security system is impenetrable. We recommend not using unsecure channels to communicate sensitive information to us.

We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

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11. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have the following rights:

• Right to Access / Know — request access to the personal information we hold about you.
• Right to Delete — request deletion of your personal information.
• Right to Correct — request correction of inaccurate personal information.
• Right of Portability — receive a copy of your data and request its transfer to a third party.
• Right to Opt Out of Sale or Sharing — opt out of the sale or sharing of your personal information for targeted advertising here. If you use the Global Privacy Control signal, we will honor it automatically. Learn more at globalprivacycontrol.org.
• Managing Communication Preferences — unsubscribe from promotional emails at any time via the unsubscribe link in our emails.

If you reside in the UK or EEA, you also have:

• Right to Object or Restrict Processing — ask us to stop or limit processing for certain purposes.
• Right to Withdraw Consent — withdraw consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact us at privacy@kimlud.com or visit the Shopify Privacy Portal.

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12. COMPLAINTS

If you have concerns about how we handle your personal information, please contact us at privacy@kimlud.com.

If you reside in France or the EEA, you may lodge a complaint with your national data protection authority. In France, this is the CNIL (Commission Nationale de l'Informatique et des Libertés): 🔗 www.cnil.fr

A full list of EEA supervisory authorities is available here.

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13. INTERNATIONAL TRANSFERS

We may transfer, store, and process your personal information outside your country of residence. Transfers from the EEA or UK are made using recognized mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by UK authorities, unless the destination country provides an adequate level of protection.

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14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised policy on our website and update the "Last updated" date. Notice will be provided as required by applicable law.

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15. CONTACT US

For any questions about this Privacy Policy or to exercise your rights, please contact us:

📧 privacy@kimlud.com 📍 KIMLUD - France

For the purpose of applicable data protection laws, KIMLUD is the data controller of your personal information.