Yes, we ship worldwide to bring our curated collection to discerning customers globally. We offer special shipping rates for different regions, with free shipping available to select markets.

We offer complimentary standard shipping to:

For all other international destinations, shipping costs are calculated at checkout based on your location and order weight.

Standard delivery typically takes 5-7 business days for domestic orders, 7-10 business days for European destinations, and 10-14 business days for other international shipments. Expedited shipping options are available at checkout for faster delivery.

Once your order ships, you'll receive a confirmation email with tracking information. You can monitor your shipment's progress through the provided tracking link.

Our international shipping rates vary by region:

• Canada & United States Of America = USA: FREE on all orders
• Mexico: $5.99 USD (FREE on orders $100+ USD)
• Australia: $5.99 USD (FREE on orders $100+ USD)
• United Kingdom: $5.99 USD (FREE on orders $100+ USD)
• Europe (AT, BE, FR, DE, IT, LU, NL, ES, CH, ...): $5.99 USD (FREE on orders $100+ USD)
• Asia, Middle East, Africa, South America and The Rest of World: $8.99 USD (FREE on orders $250+ USD)

Final shipping costs are calculated at checkout based on your destination and order weight.

International customers may be responsible for customs duties, taxes, or import fees charged by their country. These fees are determined by your local customs authority and are not included in our shipping costs. We recommend checking with your local customs office for specific information.

Yes! FedEx International Priority and DHL Express shipping are available for faster delivery. Contact us at support@kimlud.com for rates and delivery timeframes to your location.

Orders are fulfilled from warehouses located in the USA, Europe, or China, depending on product availability and your location. This allows us to optimize delivery times and costs for our international customers.

Customs processing times vary by country and are beyond our control. If your package is held at customs for more than 5 business days, please contact us at support@kimlud.com and we'll help monitor the situation and provide updates.

We accept returns within 30 days of delivery for unworn, unwashed items in their original condition with all tags attached. Items must be returned in their original packaging.

Please contact our customer service team to request a return authorization. We'll provide you with detailed instructions and a prepaid return label for your convenience.

All approved returns are refunded as store credit to your account. Store credit never expires and can be applied to any future purchase, giving you the flexibility to shop our latest collections at your convenience.

Our standard refund policy issues store credit for all returns. This allows us to maintain our premium pricing and continue offering you the highest quality products and service. Store credit is issued within 5-7 business days of receiving your return.

Yes, we're happy to facilitate exchanges for different sizes or colors, subject to availability. Exchanges are processed immediately upon receipt of your return, ensuring you receive your new item as quickly as possible.

In the rare event you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We'll arrange for a replacement or, if preferred, issue a full refund to your original payment method as an exception to our store credit policy.

Each product page features a detailed size guide to help you find your perfect fit. Our sizing charts include measurements in both inches and centimeters. If you need personalized assistance, our customer service team is here to help.

Absolutely. We source all products directly from authorized distributors and verified suppliers, guaranteeing 100% authenticity on every item.

Care instructions are included on the product label and description. For premium materials, we recommend professional cleaning to maintain the quality and longevity of your pieces.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.

Yes, store credit can be applied at checkout and combined with other payment methods if needed. Your available store credit balance is visible in your account dashboard.

Yes, we use industry-standard SSL encryption to protect your personal and payment information. All transactions are processed through secure, PCI-compliant payment gateways.

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately if you need to make changes. Once an order has been processed for shipment, modifications are no longer possible.

Our dedicated customer service team is available Monday through Friday, 9 AM to 6 PM EST. You can reach us via email at support@kimlud.com or through our contact form.

We currently operate exclusively online to bring you the best selection and pricing. This allows us to offer a curated, premium shopping experience from the comfort of your home.