Shipping Policy

Last updated: April 2026

At KIMLUD, we're committed to delivering your fashion pieces safely and efficiently. We offer international shipping to eligible destinations, with shipping options and applicable rates displayed at checkout.

🌍 Shipping Destinations & Rates

We ship internationally to a wide range of countries. Shipping availability, rates, and delivery estimates may vary depending on your destination and the products in your order.

🇺🇸 United States

🎉 Free standard shipping is available on U.S. orders of $100 USD or more.

🇬🇧 United Kingdom

🇨🇦 Canada

🇦🇺 Australia & Oceania

Includes Australia, New Zealand, Cook Islands, and other eligible destinations.

🇸🇪 Scandinavia & Nordic Countries

Includes Denmark, Finland, Iceland, Norway, Sweden, Greenland, Faroe Islands, Svalbard and Jan Mayen, and other eligible destinations.

🇪🇺 Europe

Includes France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Poland, Switzerland, Luxembourg, Greece, Czech Republic, Estonia, Hungary, Lithuania, Romania, Slovakia, Slovenia, Malta, Monaco, Andorra, and other eligible European destinations.

🇲🇽 Mexico

🌐 Other International Destinations

For other eligible destinations, standard shipping rates and estimated delivery times may include:

Free standard shipping may be available on eligible orders of $100 USD or more. The exact shipping options and applicable rates shown at checkout take precedence.

📦 Order Processing

Orders are typically processed and shipped within 2–5 business days, Monday through Friday, excluding holidays.

Processing times may vary depending on:

• Product availability
• Fulfillment location
• Fulfillment partner processing times
• Shipping destination
• Order volume during peak periods

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

🚚 Order Fulfillment

KIMLUD may fulfill orders directly or through trusted third-party fulfillment partners and suppliers.

Depending on product availability and destination, items in the same order may be shipped separately from different fulfillment locations.

If your order is shipped in multiple packages, you may receive multiple tracking numbers.

📬 Tracking Your Order

After your order ships, you will receive tracking information by email.

Your shipping confirmation may include:

• Shipping confirmation
• Tracking number(s)
• Tracking link
• Estimated delivery information

You can also track your order through our online tracking page.

Tracking: https://www.kimlud.com/apps/parcelpanel

Please note that tracking information may take some time to update after the carrier receives your package.

⏱️ Delivery Times

Delivery times listed in this policy are estimated transit times, not guaranteed delivery dates.

Actual delivery may take longer due to:

• Customs processing
• Carrier delays
• Holidays
• Weather or other unexpected events
• Remote delivery locations
• Incorrect or incomplete address information
• High shipping volumes

Expedited shipping options may be available for certain destinations and products at checkout.

⚠️ Shipping Restrictions

Although we ship internationally, certain destinations or products may be unavailable for shipping because of:

• Carrier restrictions
• Customs requirements
• Import restrictions
• Product-specific regulations
• Remote-location limitations

If we cannot ship an order to your selected address, the available shipping options will be shown at checkout.

Some product categories may not be eligible for delivery to PO boxes.

✏️ Order Changes & Cancellations

Orders may be modified or cancelled within 2 hours of being placed.

Please contact us immediately at support@kimlud.com if you need to request a change or cancellation.

Once an order has been processed for shipment by KIMLUD or one of our fulfillment partners, we may no longer be able to modify or cancel it.

🚨 Shipping Issues

Lost or Delayed Packages

If your package is lost or significantly delayed beyond the estimated delivery window, please contact us within 14 days of the expected delivery date.

We will work with the shipping carrier and our fulfillment partners to investigate the issue.

Damaged Packages

If your package arrives damaged:

1. Take clear photographs of the damaged package and product.
2. Contact us at support@kimlud.com within 48 hours of delivery.
3. Provide your order number and photographs showing the damage.

After reviewing the information, we will determine the appropriate solution, which may include a replacement or refund where applicable.

Incorrect Shipping Address

Please carefully check your shipping information before completing your purchase.

KIMLUD is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you need to change your address after placing an order, contact us immediately. Once an order has shipped, address changes may not be possible and additional carrier charges may apply.

Undeliverable Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address
• An incorrect phone number
• Refusal to pay applicable customs charges
• Multiple failed delivery attempts
• Customer unavailability

If a package is returned to us, additional shipping charges may apply if you request that it be shipped again.

Any refund for an undeliverable package may be reduced by applicable shipping or other costs incurred by KIMLUD.

🛃 Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country and applicable laws.

Where applicable, these charges are determined by the destination country's customs authorities.

Unless specifically stated otherwise at checkout:

• Customs duties and import taxes are not included in the standard shipping fee.
• The recipient may be responsible for applicable customs charges.
• KIMLUD does not control the amount of customs duties or taxes imposed by local authorities.
• Customs processing may affect delivery times.

We recommend checking with your local customs authority before placing an international order if you have questions about potential import charges.

If customs charges are refused and the package is returned to us, return shipping or other applicable costs may be deducted from any refund where permitted.

🌍 Where Your Order May Ship From

KIMLUD is a fashion e-commerce business based in France.

Some products may be fulfilled from supplier or fulfillment-partner warehouses located in France, Europe, the United States, Asia, or other countries.

As a result, products in the same order may occasionally be shipped from different locations.

We use third-party fulfillment partners where appropriate to help provide efficient delivery.

🏷️ Product Availability by Market

Product availability, pricing, and shipping options may vary depending on your shipping destination.

When you change your shipping country, the products, prices, taxes, or shipping options available to you may change accordingly.

The final shipping options and costs displayed at checkout apply to your order.

🔄 Returns, Refunds & Exchanges

For information about returns, refunds, and exchanges, please review our Returns & Refunds Policy:

https://www.kimlud.com/policies/refund-policy

❓ Questions?

If you have questions about shipping, delivery, tracking, or your order, our customer service team is here to help.

KIMLUD
📧 Email: support[@]kimlud.com
📞 Phone: +33 06 52 89 85 56
📧 Contact : www.kimlud.com/pages/contact-us-customer-service
🗣️ Live Chat www.kimlud.com/?chat
🛍️ Website: www.kimlud.com

Customer service hours: Monday–Friday, 9 AM–6 PM CET

We aim to respond to customer inquiries within 1–2 business days.

We're not happy until you are. 💛