Shipping Policy

ORDERS

To process your order, we use Shopify Payments; Shoppay, Apple pay, Paypal, and Amazon Pay, where we currently accept major credit card payments like Visa, MasterCard, American Express, Discover, and more.  Alternatively, we use as well "Put It On Lay-Buy"  to accept layaway payments.

SHIPPING

We ship worldwide. You will see the shipping fees added during the order checkout process.

For North America: Canada and the USA, we offer:
  • 1 Flat Rate Standard Shipping of  US $5.99, or 
  • 1 International Shipping  of US $19, and
  • FREE Shipping on orders over US $250.
    For all other international destinations all over the world, we offer a Standard International shipping rate of US $24.
    For our Worldwide clients, we offer occasional discounts on orders including or not free shipping on special occasions, conditions apply.

    Depending on your location and distance to the warehouse, your package travels to its destination and could take 2 to 3 weeks to arrive in the country due to the distance and transit time of the selected shipping service.  Feel free to contact us anytime, we will monitor the package tracking,g and update you about the arrival date.

    If for some reason you're unsatisfied with your order you can contact us before to return it in new condition within 30 days of receiving your item for a full refund.

    Please read our full return & refund policy now.
    Please read our full return & refund policy now.

    SUPPORT

    For help with your order, returns, exchanges, status updates, tracking or any other support needs please reach out below:

    Email at: kimlud.com@gmail.com

    If you already have an account:
    Log into your account and view your order history.

    If you don't have an account yet:
    Sign up and see your orders.

    If you know your order number and email address?
    Look your order up.

    Thank you for shopping at www.kimlud.com

     

    Note that this policy is subject to revision and update when required.