Frequently Asked Questions

KIMLUD.COM

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Frequently Asked Questions

FAQS Track my order To see your order status, please provide your order details. Q/A1 🌟 Do you offer FREE SHIPPING to USA, CANADA & MEXICO? FREE SHIPPING: ➤ to the USA Canada Mexico Australia UK EU for order of $100 USD & up; or $5.99 Flat Rate ➤ to all other international destinations for any order of $250 USD & up. or $5.99 Flat rate We ship to all continents, and to all safe countries. Please check our shipping policy for more information: www.kimlud.com/policies/shipping-policy Q/A2 🌟 Do you offer international shipping & FREE SHIPPING? We offer FREE SHIPPING: ➤ to the USA, CANADA, Mexico, UK & EU for any order of $100 USD & up; ➤ to all other international destinations for any order of $250 USD & up. Other orders ship for a $5.99 Flat rate We ship to all continents, and to all safe countries. Please check our shipping policy for more: www.kimlud.com/policies/shipping-policy Q/A3 🌟 How long does it take for my order to arrive? Shipping times vary depending on your location and the shipping method you choose at checkout. Please refer to our Shipping page for estimated delivery times. Q/A4 🌟 What payment methods do you accept? We accept major credit cards, PayPal, and other secure payment methods like Shop Pay, Amazon Pay, Apple Pay, and more. You can find the available payment options during the checkout process. Q/A5 🌟 What types of apparel and accessories do you sell? We sell a wide range of apparel and accessories, including dresses, tops, pants, shoes, bags, and jewelry. Our products are carefully curated to ensure quality and style. Q/A6 🌟 Do you offer plus sizes? Yes, we offer a range of sizes to accommodate all body types. Our sizes range from XS to 3XL, and we are constantly expanding our size range to be more inclusive. Q/A7 🌟 What is unique about your products? Our products are unique because we focus on quality and style. We carefully curate our selection to ensure that our customers receive the best products at affordable prices. We also offer a range of sizes to accommodate all body types. Q/A8🌟 What sizes do your apparel and accessories come in? Our apparel and accessories come in a range of sizes, from small to plus sizes. Please check the product description for specific size information. Q/A9 🌟 Can I return or exchange a product? Yes, we offer returns and exchanges within 30 days of purchase. The product must be in its original condition with tags attached. Please refer to our Returns and Exchanges policy for more information. Q/A10🌟 Do you offer product customization/personalization? At this time, we do not offer customization or personalization of products. However, we are constantly exploring new ways to improve our products and services. Q/A11 🌟 What makes your store unique? Our store offers a unique selection of high-quality apparel and accessories at affordable prices. We also prioritize customer satisfaction and offer excellent customer service. Q/A12 🌟 What materials are your products made of? Our products are made of a variety of materials, including cotton, polyester, leather, and more. Please refer to the product description for more information. Q/A13 🌟Do you offer international shipping? Yes, we offer international shipping to select countries. Please check our shipping policy for more information: https://www.kimlud.com/policies/shipping-policy. Q/A14 🌟 Do you offer gift wrapping options? Yes, we offer gift wrapping options for an additional fee. Please contact us for more information. Q/A15 🌟 What is your return policy? We offer a 30-day return policy for eligible items in their original condition with all tags attached and in their original packaging. You must request the warehouse return address as soon as you receive your package and realize you don't want to keep the product. Some products are not eligible for free returns, and shipping and handling fees are not refundable. We cannot accept returns on gift cards, hygiene and beauty products, accessories, free gifts, final sale items, lifestyle products, items with built-in undergarments, swimwear, bodysuits, lingerie, or worn items. Refunds are issued within 10 business days after we receive the returned item. Exchanges are handled through store credits. Q/A16 🌟 What is your contact info? We can be reached: via email at support[@]kimlud.com kimlud.com[@]gmail.com through our contact page at www.kimlud.shop/pages/contact-us/ Q/A17 🌟 What makes your store unique? Our store offers a curated selection of high-quality apparel and accessories that prioritize ethical sourcing and sustainability. We also offer customization options for some of our products. Order tracking, full store credit refund plus 24/7 Support. Q/A18 🌟 What are your shipping details? We offer FREE SHIPPING: ➤ to the USA, CANADA, Mexico, UK & EU for any order of $100 USD & up; ➤ to all other international destinations for any order of $250 USD & up. Other orders ship for a $5.99 Flat rate We ship to all continents, and to all safe countries. Please check our shipping policy for more: www.kimlud.shop/policies/shipping-policy Q/A19 🌟 What are your shipping details? We offer FREE SHIPPING: ➤ to the USA, CANADA, Mexico, UK & EU for any order of $100 USD & up; ➤ to all other international destinations for any order of $250 USD & up. Other orders ship for a $5.99 Flat rate We ship to all continents, and to all safe countries. Please check our shipping policy for more: www.kimlud.shop/policies/shipping-policy Q/A20 🌟 What is your return policy? ➤Type of return offered? STORE CREDIT REFUND ➤Return/exchange window? 30 days ➤What items can be returned? All, except underwear & more policy-based items ➤Products non-returnable? Policy-based ➤What condition items can be returned in? New products only ➤Kimlud.com/policies/refund-policy ➤ www.kimlud.shop/collections/new-products Q/A21 🌟 What types of apparel and accessories do you sell? We sell a wide range of apparel and accessories, including dresses, tops, pants, shoes, bags, and jewelry. Our products are carefully curated to ensure quality and style. Q/A22 🌟 Do you offer plus sizes? Yes, we offer a range of sizes to accommodate all body types. Please check our size chart for more information. Q/A23 🌟 Can I return or exchange an item? Yes, we accept returns and exchanges within 30 days of purchase. Please refer to our return policy for more information. Q/A24 🌟 What are your product sizing details? ➤Product dimensions: SIZE CHART is on the product page or ask for the size chart ➤Fit type? Fitted, relaxed, regular, design-based ➤Is the item run true to size? Size chart-based ➤Are the items pre-shrunk? Design-based ➤How the material affects the fit? Fabric-based ➤ www.kimlud.shop/collections/new-products/ Q/A25 🌟 What sizes do your apparel come in? Our apparel comes in a range of sizes from XS to XXXL. Please refer to our size chart for more information. Q/A26 🌟 Do you have a physical store? No, we are an online store only. Q/A27 🌟 Do you offer product customization options? Yes, we offer customization options for some of our accessories. Please contact us for more information. Q/A28 🌟 Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment. Alternatively, you can use this tracker: https://www.kimlud.com/apps/parcelpanel Q/A29 🌟 How do I know if an item is in stock? All items listed on our website are in stock and available for purchase. If an item is out of stock, it will be marked as such on the product page. Q/A30 🌟 Do you offer plus sizes? Off Yes, we offer a range of sizes to cater to all body types, including plus sizes up to 5XL for some items in this collection and other collections as well: https://www.kimlud.com/en-fr/collections/curvy-plus-size-xxxxxxxl Also, check out our size charts for more information. Q/A31 🌟 What types of apparel and accessories do you sell? We sell a wide range of apparel and accessories, including dresses, tops, pants, shoes, bags, and jewelry. Our products are carefully curated to ensure quality and style. Q/A32 🌟 What are your SHIPPING rates? FREE SHIPPING FOR: ➤ Any USA or CANADA orders of $100 USD & up ➤ Any International orders of $250 USD & up ➤ Flat Rate is $5.99 USD for all other orders. ➤ Read more about our Shipping Policy: https://www.kimlud.com/policies/shipping-policy Q/A33 🌟 Can I return or exchange a product? Yes, we have a return and exchange policy. Please refer to our returns page for detailed instructions. Q/A34 🌟 Can I return an unfit product if I'm not satisfied? Yes, we offer a hassle-free return and exchange policy on most of our products. However, some of our suppliers may require the customer to pay for the return. Please refer to our Returns and Exchanges page for more information on how to initiate a return or exchange: https://www.kimlud.shop/policies/refund-policy Q/A35 🌟 Can I return or exchange an item if it doesn't fit? Yes, we have a hassle-free return and exchange policy. Please refer to our website for more information on our return policy and process. Q/A36 🌟 DO YOU HAVE A EMAIL NEWSLETTER? Yes. You can subscribe FREE to receive our news, updates, sales, deals, and exclusive insider-only offers. Anytime, you can self-opt out using the button at the bottom of the email message if you no longer want to receive our weekly emails. Q/A37 🌟 Do you offer international shipping? Yes. WE OFFER FREE SHIPPING FOR: ➤ Any International orders of $250 USD & up ➤ Any USA, Canada, Mexico, Australia, UK & EU orders of $100 USD & up ➤ Flat Rate is $5.99 USD for all other orders. ➤ Read more about our Shipping Policy: https://www.kimlud.shop/policies/shipping-policy/ Q/A38 🌟 Do you offer plus sizes? Yes, we offer a range of sizes including plus sizes to ensure that everyone can find their perfect fit. Q/A39 🌟 Do you offer customization options on clothes? We currently offer customization options only for color choices on some wedding dresses, prom dresses, evening dresses, and ball gowns. Ask over the chat or by email after you have placed your order if you can get a different color. We are always looking for ways to improve our offerings and may consider more customization options in the future. Q/A40 🌟 What makes your store unique compared to others? Off At KIMLUD.COM, we pride ourselves on offering high-quality, ethically sourced products at affordable prices. We also prioritize excellent customer service and strive to create a seamless shopping experience for our customers. Q/A41🌟 Are your products ethically sourced? Off Yes, we are committed to ethical sourcing and work with suppliers who adhere to fair labor practices and environmental standards, however, we do not exclude any other suppliers with great products to offer our shoppers. We are totally inclusive about that. Q/A42 🌟 Are your products ethically sourced? Off Yes, we prioritize ethical sourcing and work with suppliers who share our values. Kimlud catalog includes among other eco-friendly, inclusive, and responsibly-sourced fashion and beauty products. Q/A43 🌟 Are your products ethically sourced and produced? Off Yes, we are committed to ethical sourcing and production practices. We work with suppliers who share our values and prioritize fair labor practices and sustainable materials. Q/A44 🌟 Are your products made from sustainable materials? Off We strive to offer sustainable and eco-friendly products. Many of our items are made from sustainable materials, but please check the product description for specific details on non-organic materials. Q/A45 🌟 Are your products made from sustainable materials? Off We strive to offer a selection of products made from sustainable materials. Please check the product descriptions on our website for more information on the materials used. We are also open to any smart usage of genuine organic material offered by Mother Nature and used for thousands of years by indigenous tribes since the Pleistocene #origin Q/A46 🌟 Can I return or exchange an item? Yes, we have a return, and cash refund policy. Please refer to our refund policy for more information on how to initiate a return. We may offer an in-store credit refund option in the future. Please visit our return and refund policy page: https://www.kimlud.com/policies/refund-policy Q/A47 🌟 Can I return or exchange an item if it doesn't fit? Yes, we have a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page on our website for more information. Q/A48 🌟 What sizes do you offer for your apparel? We offer a wide range of sizes, from XS to 3XL, and even up to 5XL for some styles to accommodate and include different body types and preferences. Q/A49 🌟 Do you offer international shipping? Yes, we ship worldwide. Please provide your physical address during checkout for accurate shipping rates FREE SHIPPING FOR: ➤ Any International orders of $100 USD & up ➤ Any USA or CANADA orders of $50 USD & up ➤ Flat Rate is $5.99 USD for all other orders ➤ Read more about our Shipping Policy: https://www.kimlud.shop/policies/shipping-policy/ Q/A50 🌟 Can I track my order? Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this to track your package directly on our website. Q/A51 🌟 Do you have a physical store No! KIMLUD has one unique online store you can visit at: https://www.kimlud.shop/ Q/A52 🌟 Where can I visit your physical store? KIMLUD doesn't have a physical store. KIMLD has one unique online store you can visit at: https://www.kimlud.shop/ Q/A53 🌟 HOW DO I CREATE AN ACCOUNT? CREATE AN ACCOUNT https://www.kimlud.com/account/register LOGIN TO AN EXISTING ACCOUNT https://www.kimlud.com/account/login Q/A54 🌟 HOW DO I LOG IN TO MY ACCOUNT? LOGIN TO AN EXISTING ACCOUNT https://www.kimlud.shop/account/login CREATE AN ACCOUNT https://www.kimlud.shop/account/register Q/A55 🌟 What sizes do your products come in? Most of our products come in a range of sizes from XS to 5XL. Please refer to our size chart on each product page for specific measurements. Q/A56🌟Do you offer customization options for your products? Only a few of our products have a customization option, but not all of them, please ask. We are always looking to expand our offerings in the future. Note that we do not offer customization options for our products that are not designed to be customized. Q/A57🌟 Can I return lingerie items if they don't fit? Unfortunately, we do not accept returns on lingerie items due to hygiene reasons. Please refer to our size chart and reach out for assistance with sizing before making a purchase. Q/A58 🌟 Are your products made with natural materials? Many of our products are made with natural materials such as: - cotton, - linen, - silk, - wool, - bamboo, - fur, - leather - hair, - horn, - wood, - minerals, - gems, - stones - oils - incense Please check the product description for specific mix of material information. Q/A59🌟Are your products ethically sourced and sustainable? Off We strive to work with suppliers who prioritize ethical sourcing and sustainability. While not all products may be certified, we are committed to making responsible choices. We love organic products. Q/A60 🌟 Do you offer gift wrapping services? Off Yes, we offer gift wrapping services on certain products only, for an additional fee. Please indicate during checkout if you would like your order to be gift wrapped.