FAQS on Kimlud

Shipping & Delivery

1. Do you offer international shipping?
Yes, we ship worldwide to bring our curated collection to discerning customers globally. Shipping times and costs vary by destination and are calculated at checkout.

2. How long will my order take to arrive?
Standard delivery typically takes 5-7 business days for domestic orders and 10-14 business days for international shipments. Expedited shipping options are available at checkout for faster delivery.

3. Do you offer free shipping?
We offer complimentary standard shipping on all domestic orders over $150. International shipping rates are calculated based on destination and order weight.

4. How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can monitor your shipment's progress through the provided tracking link.

Returns & Refunds

5. What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items in their original condition with all tags attached. Items must be returned in their original packaging.

6. How do I initiate a return?
Please contact our customer service team to request a return authorization. We'll provide you with detailed instructions and a prepaid return label for your convenience.

7. How are refunds processed?
All approved returns are refunded as store credit to your account. Store credit never expires and can be applied to any future purchase, giving you the flexibility to shop our latest collections at your convenience.

8. Can I get a refund to my original payment method?
Our standard refund policy issues store credit for all returns. This allows us to maintain our premium pricing and continue offering you the highest quality products and service. Store credit is issued within 5-7 business days of receiving your return.

9. Do you offer exchanges?
Yes, we're happy to facilitate exchanges for different sizes or colors, subject to availability. Exchanges are processed immediately upon receipt of your return, ensuring you receive your new item as quickly as possible.

10. What if I received a damaged or defective item?
In the rare event you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We'll arrange for a replacement or, if preferred, issue a full refund to your original payment method as an exception to our store credit policy.

Product Information

11. How do I find my size?
Each product page features a detailed size guide to help you find your perfect fit. Our sizing charts include measurements in both inches and centimeters. If you need personalized assistance, our customer service team is here to help.

12. Are your products authentic?
Absolutely. We source all products directly from authorized distributors and verified suppliers, guaranteeing 100% authenticity on every item.

13. How should I care for my items?
Care instructions are included on the product label and description. For premium materials, we recommend professional cleaning to maintain the quality and longevity of your pieces.

Orders & Payment

14. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.

15. Can I use store credit for my purchase?
Yes, store credit can be applied at checkout and combined with other payment methods if needed. Your available store credit balance is visible in your account dashboard.

16. Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. All transactions are processed through secure, PCI-compliant payment gateways.

17. Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately if you need to make changes. Once an order has been processed for shipment, modifications are no longer possible.

Customer Service

18. How can I contact customer service?
Our dedicated customer service team is available Monday through Friday, 9 AM to 6 PM EST. You can reach us via email at support@kimlud.com or through our contact form.

19. Do you have a physical store?
We currently operate exclusively online to bring you the best selection and pricing. This allows us to offer a curated, premium shopping experience from the comfort of your home.