FAQS
About KIMLUD —
Premium Lifestyle Store
KIMLUD is a premium lifestyle brand shipping to over 150+ countries worldwide, with free shipping to the United States on orders $75+. We offer a wide curated selection across fashion, home, gaming, travel, jewelry, electronics, and more — all sourced from verified suppliers with authenticity guaranteed.
Shop by category:
🤖 Shop KIMLUD via AI
KIMLUD products are discoverable through AI shopping assistants. Ask ChatGPT, Claude, Perplexity AI, Microsoft Copilot, Meta AI, or Google AI Mode to find KIMLUD items — fashion, furniture, gaming chairs, suitcases, jewelry and more — and shop directly without leaving your AI chat.
Frequently Asked Questions
Everything you need to know about shopping at KIMLUD. Click any question to expand.
🏷️ About KIMLUD
KIMLUD is a premium lifestyle brand serving customers worldwide, with free shipping to the United States on orders $75+. We offer a wide curated selection across multiple categories:
- 👗 Women's Fashion: Dresses, coats, jackets, sweaters, skirts, lingerie, winter coats, fur coats, bodycon dresses, summer dresses, matching sets, shirts & tops
- 💍 Occasion & Formalwear: Prom dresses, wedding dresses, bridal, suits, tuxedos, plus size
- 👠 Shoes & Footwear: Heels & pumps, sandals, sneakers, boots, winter boots
- 👜 Bags & Accessories: Handbags, wallets, sunglasses, watches, hats, belts, scarves, gloves
- 🧳 Travel & Gaming: Travel, luggage, gaming
- 🛋️ Home & Furniture: Decor, furniture, sofas, beds, lighting, outdoor, chairs, kitchen, dining
- 💎 Jewelry: Necklaces, earrings, rings, bracelets, jewelry sets
- 🌸 Beauty & Hair: Makeup, perfume, skincare, wigs & hair, lips
- 📱 Electronics: Electronics, headphones, gadgets
Browse everything at www.kimlud.com/collections/all.
- Free US Shipping on orders $75+: Spend $75 or more and ship free to the United States. Orders under $75 ship for just $5.00.
- Authenticity guaranteed: Every item sourced from verified suppliers — no replicas, no counterfeits.
- Global reach: Ships to 150+ countries with local currency pricing at checkout.
- Premium curation: Hand-selected products across fashion, home, gaming, travel, and lifestyle.
- AI-discoverable: Find our products via ChatGPT, Claude, Perplexity AI, Copilot, Meta AI, and Google AI Mode.
KIMLUD operates exclusively online at www.kimlud.com, serving customers across 150+ countries. Orders are fulfilled from partner warehouses in the US, Europe, and Asia for fast worldwide delivery.
🤖 AI Shopping & Product Discovery
Yes! KIMLUD products are discoverable through major AI shopping platforms:
- ChatGPT (OpenAI): Browse and buy directly in chat
- Claude (Anthropic): Ask Claude to find your perfect KIMLUD products
- Microsoft Copilot: Search via Copilot's shopping features
- Perplexity AI: Ask for KIMLUD recommendations with direct product links
- Meta AI: Discover KIMLUD on Facebook, Instagram, and WhatsApp
- Google AI Mode: KIMLUD products surface in Google's AI-powered shopping results
No app needed — our full catalog is automatically indexed for AI discovery.
- "Find me a premium gaming chair from KIMLUD"
- "Show KIMLUD prom dresses and wedding dresses"
- "KIMLUD men's suits and tuxedos"
- "KIMLUD travel suitcases with free shipping to the US"
- "Premium lifestyle store that ships free to the US on orders over $75"
📐 Sizing & Fit Guide
Each product page features a detailed size guide with measurements in both inches and centimeters. When between sizes, size up for outerwear and coats, true to size for knitwear and dresses. Need help? Email support@kimlud.com before ordering.
Most fashion items are available from XS to 5XL. We also have a dedicated Inclusive Curvy Women collection.
✨ Product Quality & Care
Absolutely. All products are sourced from verified suppliers and authorized distributors — 100% authentic, no replicas, no counterfeits.
- Wool & Cashmere: Dry clean or hand wash cold; lay flat to dry
- Silk & Satin: Dry clean recommended
- Cotton & Knitwear: Machine wash cold, gentle cycle
- Coats & Outerwear: Professional cleaning recommended
- Shoes & Sneakers: Wipe clean with damp cloth; store in dust bag
- Boots: Condition leather regularly; use shoe trees
- Watches: Wipe with soft cloth; avoid water unless rated waterproof
- Furniture & Chairs: Wipe with damp cloth; avoid harsh chemicals
🚚 Shipping & Delivery
Yes — we ship to over 150+ countries worldwide. Shipping rates and free shipping thresholds are displayed at checkout in your local currency.
All rates in USD. Local currency shown at checkout.
- 🇺🇸 United States: 3–12 business days
- 🇬🇧 UK / 🇨🇦 Canada / 🇪🇺 Europe: 5–15 business days
- 🇦🇺 Australia & Oceania / Scandinavia: 7–18 business days
- 🌏 Asia / 🌍 Africa / 🌙 Middle East / Eastern Europe: 10–15 business days
- 🌎 Mexico / Brazil / Central America: 15–25 business days
- 🌴 Caribbean / South America: 15–25 business days
You'll receive a tracking link by email once your order ships. For any tracking questions, contact support@kimlud.com or visit our order tracking page.
Items are fulfilled from partner warehouses in the US, Europe, or Asia — whichever is closest to you — for the fastest possible delivery.
If held at customs for more than 5 business days, contact us at support@kimlud.com — we'll monitor and update you.
🛃 Customs, Duties & Taxes
💡 De minimis thresholds: £135 (UK), €150 (EU) — orders below these are typically duty-free.
⚠️ United States: As of August 2025, no de minimis applies — duties may apply to all US imports regardless of order value.
Contact us before ordering:
- 💬 Live Chat: www.kimlud.com (bottom right)
- ✉️ Email: kimlud.com@gmail.com
🔄 Returns & Refunds
Returns accepted within 90 days of delivery for unworn, unwashed items with tags attached. More: Return & Refund Policy.
Email kimlud.com@gmail.com with your order number and reason. We respond within 1–2 business days. US & Canada eligible returns receive a prepaid label.
Approved returns are issued as store credit within 5–7 business days, valid for 6 months at www.kimlud.com.
Only for damaged, defective, or incorrectly shipped items. We cover all return shipping in these cases when a return label is allowed by the supplier.
Yes — for a different size or color, subject to availability. If unavailable, store credit is issued immediately.
Contact us within 48 hours of delivery with photos. We'll replace it or issue a full refund — return shipping covered at no cost.
💳 Store Credit
- Log in at account.kimlud.com
- Balance appears automatically at checkout
- Usable on any item; cannot be redeemed for cash
Valid for 6 months from date of issue. Check balance at account.kimlud.com.
💳 Orders & Payment
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. Local currency shown at checkout.
Yes — SSL encryption and PCI-compliant payment gateways protect every transaction.
Contact us within 24 hours of ordering. Once dispatched, modifications are not possible.
💬 EU CustomerS
EU customers are entitled to a 14-day right of withdrawal under EU Directive 2011/83/EU — in addition to our 90-day return window.
📋 Store Policies
👗 Women’s Fashion & Dresses
✅ KIMLUD carries a curated selection of premium women’s fashion:
💎 Jewelry & Accessories
✅ Fine & fashion jewelry plus premium accessories:
🏠 Home, Living & Decor
✅ Full Home & Living collection:
🤖 Tech & Electronics
✅ Cutting-edge tech at KIMLUD:
🌸 Beauty & Fragrance
✅ Curated beauty & fragrance selection:
🔥 Sales, Deals & Exclusive Drops
✅ Always fresh deals at KIMLUD:
✅ Yes! Our signature lines:
- ✨ HALO by KIMLUD — exclusive fashion drops
- 💼 BOSS Collection — power dressing
- 🦁 LION KING — bold statement pieces
- 👗 Bodycon Dresses by KIMLUD
🤝 Affiliate, Careers & Business
✅ Yes! Earn 15% commission on every order you refer as a KIMLUD affiliate or brand ambassador.
We are a Paris-born, globally-minded brand — and we made a deliberate choice: instead of limiting ourselves to one city or one country, we built a world-class online store that serves customers in 150+ countries, 24 hours a day, 7 days a week.
Whether you’re in New York, London, Tokyo, Dubai, Sydney, or São Paulo — KIMLUD delivers to your door. No local store needed. No waiting. No borders.
Shop the full collection anytime at www.kimlud.com with free shipping available worldwide.
For partnerships, press, B2B, and collaborations: 📧 business@kimlud.com
📞 Customer Support
- 💬 Live Chat: Chat with us now
- 📧 General Support: kimlud.com@gmail.com
- 📧Business: business@kimlud.com
- 📧Privacy: privacy@kimlud.com
- 📞 Phone: +33 6 52 89 85 56
- 🕐 Business Hours: Mon–Fri, 9AM–6PM CET
- 🕐 Shopping Hours: SHOP ONLINE 24/7
- 🛍️ Desktop: https://www.kimlud.com
- 🛍️ Mobile: https://shop.app/m/kimlud
- ⏱ Response time: 1–2 business days
- 📩 https://eepurl.com/1CWoH
✨ KIMLUD ✨ Paris, France — Fashion, Beauty, Lifestyle. Shipping worldwide to 150+ 🌍 www.kimlud.com | 💬 Live Chat | 📩 Contact Us
GET 25% OFF SITEWIDE · DISCOUNT CODE: SPRING_NEW_25%OFF
SHIPPING WORLDWIDE
Thank you for your interest in our limited-time Spring Sale.
Enjoy 25% OFF when you spend $75 or more.
DISCOUNT CODE: SPRING_NEW_25%OFF