TERMS OF SALE

Last Updated: November 29, 2025

Welcome to KIMLUD. These Terms of Sale govern your purchase of products from www.kimlud.com. By placing an order with us, you agree to be bound by these terms.

1. GENERAL

These Terms of Sale, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and KIMLUD regarding your purchase. We reserve the right to update these terms at any time, with changes effective upon posting to our website.

2. PRODUCT INFORMATION AND AVAILABILITY

We make every effort to display our products as accurately as possible, including colors, materials, and specifications. However, we cannot guarantee that your device's display will accurately reflect the actual product colors or details.

All products are subject to availability and may vary by market. Product availability, pricing, and selection are determined by your shipping location and assigned market catalog. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. In the event a product is unavailable after you have placed an order, we will notify you promptly and offer a full refund or suitable alternative.

3. MARKETS AND CATALOGS

KIMLUD operates across multiple markets to serve customers worldwide:

• United States Market: Serving customers in the United States and Canada
• International Market: Serving customers in Europe, Mexico, and 80+ countries worldwide

Product availability, pricing, and currency may differ based on your market. When you visit our website, you will be assigned to a market based on your location. You can change your market using the country selector on our website. If you change your market, products in your cart that are not available in the new market will be removed.

4. PRICING AND CURRENCY

Prices are displayed in the currency applicable to your market:

• United States Market: USD (US Dollar)
• International Market: Local currencies or USD depending on your location

All prices are subject to change without notice. The price charged will be the price displayed at the time you complete your order, subject to our acceptance.

Prices do not include:

• Applicable taxes in your country (sales tax, VAT, GST, etc.)
• Customs duties and import fees for international orders (where applicable)
• Shipping and handling charges

You are responsible for all applicable taxes, duties, and fees associated with your order.

5. TAXES, DUTIES, AND CUSTOMS

United States & Canada

No additional customs duties or import taxes apply for shipments within the United States and Canada. Applicable sales taxes will be calculated at checkout.

Europe (Select Countries)

For select European countries, duties and taxes are calculated and collected at checkout (DDP - Delivered Duty Paid). You will not be charged additional fees upon delivery.

Mexico & Other International Destinations

For international shipments to Mexico and other countries, customs duties, import taxes, and fees may apply upon delivery. These charges are determined by your country's customs authority and are the responsibility of the recipient. KIMLUD has no control over these charges and cannot predict their amount.

6. PAYMENT TERMS

Payment is required in full at the time of order placement. We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal
• Other payment methods as displayed at checkout

By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the total amount of your order.

7. CREDIT CARD PROTECTION POLICY

7.1 Secure Payment Processing

At KIMLUD, we are committed to protecting your payment information. All credit card transactions are processed through secure, PCI-DSS compliant payment gateways using industry-standard SSL encryption technology. Your credit card information is transmitted securely and is never stored on our servers.

7.2 Fraud Prevention Measures

We employ advanced fraud detection and prevention systems to protect both our customers and our business, including:

• Real-time transaction monitoring and verification
• Address Verification System (AVS) checks
• Card security code (CVV/CVC) verification
• 3D Secure authentication when applicable
• Suspicious activity flagging and review

We reserve the right to request additional verification for orders that trigger our fraud prevention protocols. This may include requesting photo identification, alternative contact information, or confirmation calls.

7.3 Customer Liability for Unauthorized Charges

If you believe your credit card has been used fraudulently on our website, please contact us immediately at support@kimlud.com. We will work with you and your card issuer to investigate the matter promptly.

In accordance with your credit card company's policies, you are typically not liable for unauthorized charges made to your account, provided you report them promptly to your card issuer. We recommend you review your card issuer's zero-liability policy for specific terms and conditions.

7.4 Dispute Resolution and Chargebacks

If you have concerns about a charge from KIMLUD, we strongly encourage you to contact us directly before initiating a chargeback with your card issuer. We are committed to resolving any billing disputes fairly and promptly.

To dispute a charge:

• Contact our customer service team at kimlud.com@gmail.com within 90 days of the transaction
• Provide your order number and detailed explanation of the request
• We will investigate and respond within 1-2 business days with a solution

Please note that initiating a chargeback without first attempting to resolve the issue with us may result in the suspension of your account and may affect future purchase privileges.

7.5 Payment Information Security

Your payment information is handled in accordance with our Privacy Policy and applicable data protection laws, including GDPR and PCI-DSS standards. We do not share your credit card details with third parties except as necessary to process your transaction through our authorized payment processors.

8. ORDER ACCEPTANCE AND CONFIRMATION

Your order constitutes an offer to purchase products from KIMLUD. All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability in your market
• Pricing errors
• Suspected fraudulent activity
• Failure to meet our fraud prevention criteria
• Shipping restrictions to your location

Once your order is placed, you will receive an email confirmation. This confirmation does not constitute our acceptance of your order; it is simply acknowledgment that we have received it. We will send a separate shipping confirmation email once your order has been accepted and dispatched.

9. SHIPPING AND DELIVERY

9.1 Shipping Locations

We ship to over 85 countries worldwide across our United States and International markets. Shipping options and costs will be displayed at checkout based on your delivery address and market.

9.2 Delivery Times

Estimated delivery times are provided at checkout and begin from the date of shipment, not the date of order. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by customs, shipping carriers, or circumstances beyond our control.

For detailed shipping information, please refer to our Shipping Policy.

9.3 International Shipments

For international orders:

• You are the importer of record and are responsible for all customs duties, taxes, and fees (where applicable)
• Customs clearance procedures may cause delays beyond our original delivery estimates
• We are not responsible for any customs delays or charges incurred
• Refusal to pay customs fees may result in the package being returned to sender

9.4 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

10. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy. Please review this policy carefully before making a purchase.

Key points:

• 90-day return window from delivery date
• 14-day withdrawal right for European Economic Area customers (legally guaranteed)
• Store credit issued for approved returns
• Customer responsible for return shipping costs for international orders
• Import duties and customs fees are non-refundable

11. PRODUCT WARRANTIES

Our products are sold with the warranties (if any) provided by the manufacturer or brand. We make no additional warranties beyond those expressly stated. Any warranty claims should be directed to us in accordance with our return and refund policies.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• KIMLUD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your purchase or use of our products
• Our total liability shall not exceed the amount you paid for the product giving rise to the claim
• We are not liable for delays, failures, or interruptions in service or delivery due to circumstances beyond our reasonable control

13. INTELLECTUAL PROPERTY

All content on www.kimlud.com, including but not limited to text, graphics, logos, images, and product descriptions, is the property of KIMLUD or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

14. GOVERNING LAW AND JURISDICTION

These Terms of Sale shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions. Any disputes arising from these terms or your purchase shall be subject to the exclusive jurisdiction of the courts of France.

For customers in the European Union, you also have the right to bring proceedings in the courts of your country of residence.

15. SEVERABILITY

If any provision of these Terms of Sale is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. CONTACT INFORMATION

If you have any questions about these Terms of Sale or need assistance with your order, please contact us:

KIMLUD
📧 Email: support[@]kimlud.com
📧 Alternative Email: kimlud.com[@]gmail.com
📞 Phone: +33 06 52 89 85 56
📧 Contact : www.kimlud.com/pages/contact-us
🗣️ Live Chat www.kimlud.com/?chat
🛍️ Website: www.kimlud.com

17. ACKNOWLEDGMENT

By placing an order with KIMLUD, you acknowledge that you have read, understood, and agree to be bound by these Terms of Sale.