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TERMS OF SALE

Last Updated: September 11, 2026

Welcome to KIMLUD. These Terms of Sale apply to purchases made through www.kimlud.com.

By placing an order with KIMLUD, you agree to these Terms of Sale, together with our applicable Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

These Terms do not limit any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

1. About KIMLUD

KIMLUD is an online fashion retailer based in France and sells products to customers internationally.

Some products may be fulfilled by KIMLUD or by trusted third-party fulfillment partners and suppliers.

Depending on the product and destination, an order may be shipped from France, another European country, the United States, Asia, or another fulfillment location.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, materials, and specifications are accurate.

However, the appearance of colors may vary depending on your device, screen settings, lighting, and other factors.

Products made with natural materials may also have natural variations in color, texture, grain, pattern, shape, or finish.

These variations do not affect your legal rights where a product is defective, materially different from its description, or otherwise does not conform to applicable requirements.

3. Product Availability

All products are subject to availability.

Product availability, pricing, currency, taxes, and shipping options may vary depending on your location and selected market.

We reserve the right to:

• Limit quantities of products available for purchase.
• Discontinue products.
• Correct product or pricing information where an error has occurred.
• Restrict shipping of certain products to certain destinations where required.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a refund for the unavailable product.

4. Markets and Pricing

KIMLUD serves customers internationally.

Prices may be displayed in USD, EUR, or another currency depending on your selected market and location.

The price displayed at checkout is the price applicable to your order, subject to our acceptance of the order and correction of any obvious pricing error.

Depending on your destination, the final amount may include:

• Product price.
• Applicable sales tax, VAT, GST, or similar taxes.
• Shipping charges.
• Customs duties or import charges where applicable.

If applicable taxes are collected at checkout, they will be shown before you complete your purchase.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

The amount and application of these charges are determined by the relevant customs or tax authorities.

Unless specifically stated at checkout:

• Customs duties and import charges may be payable by the customer.
• KIMLUD does not control the amount of customs charges imposed by local authorities.
• Customs processing may delay delivery.
• Refusing to pay applicable customs charges may result in the package being returned.

Please review our Shipping Policy for additional information about international shipping and customs.

6. Payment

Payment is required when you place your order.

Available payment methods may include:

• Visa
• Mastercard
• American Express
• Debit cards
• PayPal
• Other payment methods displayed at checkout

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Your payment is processed through our authorized payment providers.

7. Payment Security and Fraud Prevention

KIMLUD uses third-party payment processors and security measures designed to protect payment transactions.

We may use fraud-prevention systems to identify potentially unauthorized or fraudulent transactions.

These systems may include transaction monitoring, address verification, card-security verification, and additional authentication such as 3D Secure where available.

If an order requires additional verification, we may contact you for information reasonably necessary to verify the transaction.

For your security, KIMLUD will not ask you to send your full payment-card number or card security code by email.

If you believe an unauthorized transaction has been made using your payment method, please contact us promptly and notify your payment provider.

8. Order Placement and Acceptance

When you place an order, you are submitting an offer to purchase the products in your cart.

After submitting your order, you will receive an email confirming that we received your order.

This order confirmation acknowledges receipt of your order but does not necessarily mean that KIMLUD has accepted the order.

We may cancel or decline an order where permitted by applicable law, including where:

• A product is unavailable.
• There is an obvious pricing or product-information error.
• We cannot ship to the selected destination.
• Payment cannot be successfully processed.
• The transaction appears unauthorized or fraudulent.
• A technical error has affected the order.

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled product or order, as applicable.

9. Shipping and Delivery

KIMLUD ships to eligible destinations internationally.

Shipping options, shipping costs, and estimated delivery times are displayed at checkout and described in our Shipping Policy.

Delivery estimates are estimates only and are not guaranteed delivery dates.

Delivery may be affected by customs processing, carrier delays, holidays, weather, remote locations, incorrect addresses, or other circumstances outside our reasonable control.

Products from the same order may be shipped separately and may therefore arrive at different times.

10. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Returns & Refunds Policy.

Our Returns & Refunds Policy explains:

• Which products are eligible for return.
• The applicable return period.
• How to request a return.
• How refunds are processed.
• Return shipping responsibilities.
• Any applicable exclusions.

Nothing in our Returns & Refunds Policy or these Terms removes or limits mandatory consumer rights that apply to you under applicable law.

For customers in jurisdictions with mandatory cancellation or withdrawal rights, those rights remain available where legally applicable.

Please review the Returns & Refunds Policy before purchasing.

11. Defective, Damaged, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue.

We will review the situation and provide an appropriate remedy in accordance with our policies and applicable consumer law.

Depending on the circumstances, the appropriate remedy may include repair, replacement, refund, or another remedy required by applicable law.

12. Natural Material Variations

Some KIMLUD products may contain natural materials, including:

• Natural stone and marble.
• Genuine leather and suede.
• Natural shells.
• Pearls.
• Semi-precious stones.
• Other natural or organic materials.

Natural materials can vary from one item to another.

For example, natural stone may have different veining and color patterns, while genuine leather may have natural grain, wrinkles, marks, or variations in tone.

These characteristics are part of the natural material and may cause an individual product to differ slightly from photographs shown online.

However, natural variation does not prevent you from exercising any applicable legal rights if the product is defective, materially misdescribed, or otherwise fails to conform to applicable requirements.

13. Intellectual Property

The content on www.kimlud.com, including text, product descriptions, photographs, graphics, logos, trademarks, designs, and other materials, is owned by KIMLUD or its licensors unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially use our content without permission, except where permitted by applicable law.

14. Liability

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, KIMLUD will not be responsible for indirect or consequential losses arising from a purchase where such exclusion is legally permitted.

KIMLUD is not responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, carrier failures, customs delays, or widespread technical failures.

15. Events Outside Our Reasonable Control

If an event outside our reasonable control prevents or delays us from fulfilling an obligation, we will take reasonable steps to minimize the impact.

Such events may include natural disasters, war, government restrictions, strikes, transportation interruptions, customs delays, carrier disruptions, major technical failures, or other circumstances that could not reasonably have been prevented.

16. Governing Law and Consumer Rights

These Terms are governed by the laws of France, except where mandatory consumer-protection laws in your country or region provide otherwise.

Nothing in these Terms prevents you from exercising mandatory rights available under the laws that apply to you.

For consumers in the European Union or European Economic Area, applicable mandatory consumer rights remain unaffected.

17. Changes to These Terms

We may update these Terms of Sale from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

The version applicable to an order will generally be the version in effect when the order was placed, subject to applicable law.

18. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue in effect.

19. Contact Information

If you have questions about these Terms, your order, payment, shipping, or any of our policies, please contact us.

KIMLUD

Email: support@kimlud.com
Phone: +33 06 52 89 85 56
Contact: https://www.kimlud.com/pages/contact-us-customer-service
Live Chat: Available through www.kimlud.com
Website: https://www.kimlud.com/

Our customer service team aims to respond within 1–2 business days.

20. Acknowledgment

By placing an order with KIMLUD, you acknowledge that you have reviewed these Terms of Sale and agree to them to the extent permitted by applicable law.

KIMLUD
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