FAQS on Kimlud

We ship worldwide! We have optimized shipping rates for the United States, Canada, Europe, Mexico, and over 40 other international destinations including the UK, Australia, UAE, Japan, Singapore, and more.

Yes! We offer free shipping based on your location:

United States & Canada: FREE shipping on all orders (no minimum)
Europe: FREE shipping on orders $100 USD and over
Mexico: FREE shipping on orders $100 USD and over
Rest of World: FREE shipping on orders $250 USD and over

Orders below these thresholds will have a flat rate shipping fee calculated at checkout.

Our Europe zone includes: Austria, Belgium, France, Germany, Luxembourg, Netherlands, Switzerland, Poland, Italy, Spain, Portugal, Greece, Denmark, Finland, Sweden, Norway, Iceland, Czech Republic, Estonia, Hungary, Lithuania, Romania, Slovakia, Slovenia, Malta, Monaco, and Andorra.

United States: 5-7 business days
Canada: 7-10 business days
Europe: 10-14 business days
Mexico: 10-14 business days
International: 14-21 business days

Expedited shipping options may be available at checkout for faster delivery to select destinations.

Once your order ships, you'll receive a confirmation email with tracking information. You can monitor your shipment's progress through the provided tracking link.

We ship to most countries worldwide. If your country isn't specifically mentioned, it falls under our International zone with free shipping on orders over $250 USD. Shipping costs and delivery times will be calculated at checkout.

We accept returns within 30 days of delivery for unworn, unwashed items in their original condition with all tags attached. Items must be returned in their original packaging.

Please contact our customer service team to request a return authorization. We'll provide you with detailed instructions and a prepaid return label for your convenience.

All approved returns are refunded as store credit to your account. Store credit never expires and can be applied to any future purchase, giving you the flexibility to shop our latest collections at your convenience.

Our standard refund policy issues store credit for all returns. This allows us to maintain our premium pricing and continue offering you the highest quality products and service. Store credit is issued within 5-7 business days of receiving your return.

Yes, we're happy to facilitate exchanges for different sizes or colors, subject to availability. Exchanges are processed immediately upon receipt of your return, ensuring you receive your new item as quickly as possible.

In the rare event you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We'll arrange for a replacement or, if preferred, issue a full refund to your original payment method as an exception to our store credit policy.

Each product page features a detailed size guide to help you find your perfect fit. Our sizing charts include measurements in both inches and centimeters. If you need personalized assistance, our customer service team is here to help.

Absolutely. We source all products directly from authorized distributors and verified suppliers, guaranteeing 100% authenticity on every item.

Care instructions are included on the product label and description. For premium materials, we recommend professional cleaning to maintain the quality and longevity of your pieces.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.

Yes, store credit can be applied at checkout and combined with other payment methods if needed. Your available store credit balance is visible in your account dashboard.

Yes, we use industry-standard SSL encryption to protect your personal and payment information. All transactions are processed through secure, PCI-compliant payment gateways.

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately if you need to make changes. Once an order has been processed for shipment, modifications are no longer possible.

Our dedicated customer service team is available Monday through Friday, 9 AM to 6 PM EST. You can reach us via email at support@kimlud.com or through our contact form.

We currently operate exclusively online to bring you the best selection and pricing. This allows us to offer a curated, premium shopping experience from the comfort of your home.